Transpeed engaged Stream Consulting to find a software suite that would enable us to automate the ticketing side of our business and help us to become more organised.
I had tried to do this myself on a number of occasions but had given up due to the complexity of the task and lack of resources.
Roland did an EXCELLENT job for us. He interviewed all of the staff and created a specification that exactly matched our requirements. He then performed an incredibly detailed examination of the market of literally hundreds of choices over several weeks, giving me regular, clear, concise summaries of his investigations. He finally presented me with simple choice between two systems that he perceived to be the market leaders and those that best matched our needs.
We are currently implementing the one we chose.
My heartfelt thanks.
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